Aural Care Service

What is ear wax?

Ear wax keeps our ears clean and healthy. It usually works its way out of the ears by itself, but sometimes too much wax can build up and block the ears. Ear wax is a normal substance that protects the skin of your ear canals.
It’s made up of:

  • Dead skin cells
  • Debris such as dust
  • Cerumen, which is the natural wax produced by glands in your ears.

When does ear wax need to be removed?

Ear wax doesn’t usually cause problems, but if too much is produced, it can build up in the ear, leading to:

  • Hearing loss (the most common symptom)
  • Ear discomfort, earache and the feeling of having blocked ears
  • Tinnitus (noises in the ear(s) or head)
  • A cough, though this is rare

You may also need to have ear wax removed if:

  • Ear wax is preventing a doctor or audiologist (hearing specialist) from viewing your ear canal and eardrum
  • You’re getting a hearing aid and the audiologist needs to take an impression of your ear for the earmould
  • You use a hearing aid and ear wax is causing it to whistle.

If you use hearing aids, it’s very important to make sure that your ears aren’t blocked with wax. This is because if the wax blocks the earmould or soft tip by going into the tubing. It can block off the sound and cause you to think that the hearing aid has stopped working. If you think that the tubing of your hearing aid is blocked, please contact us to get it cleaned or replaced.

Can I remove ear wax blockage myself

No. You should never insert anything into your ears to remove wax, such as a finger, cotton bud or towel, as this can:

  • Damage the wall of the ear canal and cause inflammation
  • Cause the wax to be compressed by pushing it further into the ear
  • Tear the eardrum

How much does it cost?

Patients who are registered with a GP Practice in the Centra Norfolk, North Norfolk and South Norfolk areas of Norfolk and Waveney CCG should ask their GP for a referral. If you are registered with a GP Practice outside these three areas, or if you do not meet the referral criteria, or if you do not wish to get a referral from your GP then please contact us directly for an appointment, however please note that we charge a fee of £40 for the procedure.

Making an appointment

For an appointment or more information please call 01603 404440 or email or complete the form below (including the simple sum at the bottom that protects us from spam).

Aural Care Enquiry

Preferred method of contact

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“Quick and efficient service, Thank you.”

“Very quick and efficient.”

“Quite a pleasant experience thank you.”

“Waiting for several weeks to get my ears looked at and today I felt that someone listened and took time to check me.”

“Fantastic service, all the team were very professional and friendly at all times.”

“A very nice visit. Excellent, professional and friendly service.”

“Very good service.”

“Very pleased with everything that was done. Perfect service.”

“Much easier than anticipated after difficulties at GP surgery level.”

“Fantastic service. My appointment came through quickly with Lorraine acting immediately on it. Karen was friendly and put me at ease. I can hear!!”

“Made me feel very welcome and at ease from the minute I arrived and until I left.”

“Very fast, clean and professional service thank you. Thank you so much.”

“With the exception of the long wait for the appointment the service was excellent. The nurse was professional and friendly.”

“Very pleased how I was treated.”

“Very efficient in all areas.”

“Very efficient and informative – my wife will be very pleased now!”

“Very happy with the service and explanation given and for answering all my questions.”

What our service users say